Broken screen, trying to access phone

[Franck-67]

Hi folks,

last week my screen was broken in an accident. Since then, the screen of my samsung S22+ stays black.

There is a whole corner who is cracked (top right) but 95% of the screen is still fine, and responding to touching.

it's also responding to "ok google..." commands.

I even managed to unlock it once, via fingerprints, so i could access dex, but now it rebooted cause no more battery, so i need to type the pin code, that i have, obviously, before i can use Dex again, and fingerprints.

I bought a new S22+ and now i 'm trying to use it as a mirror, so i know where to click, but it seems it's not working...

so i did a soft reset (volume down + on for few seconds), and i think i'm stuck now after the reboot.

If i push on, to enable display, slide up to "show" the numbers, and try to put the pin code, it doesnt work. (the exact same manipulation on my new S22+ works)

if i plug a keyboard through USB-C port, or a screen, i get a double vibration, but nothing displays on screen

is there any way that i can put my pin code ?

thanks in advance

[BandOfBrothers]

Hello 👋 @Franck-67 and may I extend a Warm Welcome to the Samsung Community Forum. 

I'm sorry to hear of the damage to your phone. 

https://www.samsung.com/uk/support/mobile-devices/i-smashed-my-screen-and-cannot-use-the-touchscreen... might help. 

Or possibly another route js to have the phone repaired by a Samsung Service Centre ,or a Highstreet Store that deals in repairs although this would invariably invalidate your warranty if applicable. 

If i can be of any further help please don't hesitate to ask  😎 

[Franck-67]

Hi @BandOfBrothers 

the link is not helping, cause as i said, the phone has been rebooted, so the keyboard and the screen wont work as long as i dont unlock the screen...

About a repair... i already bought a brand new phone, so there is no way i'm gonna pay for a repair, that would be double sentence...

[Snapper99]

When I had the same problem with my S23 Ultra I used a PC Screen, HDMI lead, USB Type C 5 in 1 hub (type C feed in, Type C, USB 3 & HDMI outlets), Wired Keyboard and Wired Mouse.
Turned off phone, connected it all up and then turned the phone on.
It fired up and DEX came up on the screen. Entered 4 digit pin and I was in.

[BandOfBrothers]

Fair enough @Franck-67 

Then I wish you all the best with your quest. 

Take care 😎 

[Franck-67]

Thanks for your answer. Sadly after a reboot, it seems that screen or keyboard doesnt work before i do something (maybe first pin code ?)

Each time i plug a keyboard, or a screen, i get a double vibration.

I can tell that my phone is started, because if i have my bluetooth headset, i can hear the "galaxy SS2 disconnected" and "galaxy SS2 connected" when i reboot it...

[Snapper99]

I plugged it all in before restarting the phone. I was then able to unlock it via the mouse and keyboard.
I got all the data off the thing by downloading it onto a drive plugged into the hub.
Yes, also backed up on the cloud, but not recently.
Cost about £220 to repair and eldest daughter (killer of phones) now has it.

[Franck-67]

lucky you ! it doesnt work for me.
even on my new s22+, it shows "unlock your phone to use a USB device"

[Snapper99]

I unlocked it using the keyboard

[Franck-67]

keyboard is also a USB device, so it wont work, until i unlock it without screen or keyboard 😞
It seems its a security update since a recent version from what i read here and there..