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Bluetooth issue since Android 13 update

(Topic created on: 25-11-2022 04:20 PM)
66384 Views
TheKelbs
Explorer
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Since my S22+ updated to Android 13 my phone will no longer let me make calls on my car handsfree. I known its the phone as other Samsung model work fine with the kit. Anyone else had this issue and found a fix?
71 REPLIES 71
vmih76
First Poster
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Most annoying happens with Android auto on my Volkswagen Passat, the error I see is 'Phone' has been disconnected from Hands Free Phone(HFP). I tried everything except Bluetooth clear cache which is greyed out. I see a lot of people having the same or similar issue but no workaround or answer from Samsung. Current phone is Galaxy S22+, I had only Samsung for the last 10 years which is about to change.

jay56
First Poster
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s21 fe and s22 Bluetooth completely broken on new firmware. I expect a patch asap. I'm a developer. 

myanev
Apprentice
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Same problem here 😞

Samsung S22+ since upgrade to Android 13, constant problems with my car's infotaiment. Disconnecting every 10-15 sec, really anoying.

When using my BT buds, I hear some crackling noises which I did not had prior the updgrade. I have tested with Xiaomi with Android 13 - no problem at all, with iPhone - no problem at all. 

I have send report via Samsung support, I've got polite but completely useless answer 😞

Several montly updates have passed already but issue is not resolved.

I have tried every proposed workaround, no success. The issue remains.

To say that I am dissappointed will be a gross understatment.

After all Samsung is the top Android phones brand, their prices are quite high I woudl say, and such level of support is simply not acceptable.

I am a Samsung S series since S4 back in 2013, passed trough Note 4, S9, Note 10 and now S22+.

For first time in 10 years I am seriossly considering switching to iPhone.

myanev
Apprentice
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It is not HW fault.

All these people reporting the problem, all of them got the problem AFTER upgrade to Android 13!

It is CLEARLY a software issue, it worked just fine with Android 12 and it is giving problems with Android 13.

Yes, other models like S23 (or whatever) are not having this problem, but this means that this specific series S22 is using different BT chip and Samsung needs to issue a fix for it. If it was working with Andr. 12 surrely they can fix it with SW patch. 

The problem is that for more than 6 months Samsung are pretending that they don't know about it. 

Members_Nl81TKm
First Poster
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I have been searching all morning for a fix to the bluetooth connectivity problem.
I connect to my aftershok headset and it immediately caused my videos to stutter on streaming and audio not to play on spotify. Even downloaded audio. When i searched for a fix many people have suggested its a Android 13 issue and there hasn't been a concrete fix for it.
For others who might have the issue I have found a fix.. at least for me so its worth a try right?
 
  1. Access developer mode (Settings - About Phone - Software Information - Then tap Build Number seven times and switch developer mode on)
  2. Developer Options
  3. In Developer option scroll down to "Turn off A2DP Hardware offload"
This has instantly fixed my issue between my bluetooth devices.
I hope someone else in my situation finds this and it helps!
myanev
Apprentice
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Unfortunatelly the "Turn off A2DP Hardware offload" option did not worked for me.

I have tried it some weeks ago, it look good in the first half an hour and then the problem started again 😞

Hope this fix it for you, but not in my experience.

In the meantime yet another SW update was rolled out by Samsung on July 6, S9606BXXS6CWF6 - NO FIX FOR THE ISSUE 😞 😞 😞 

Come on Samsung, this is ridiculus!!!

If this is Sasmsung's attidute for supporting their flagship "S" series ... I am moving away from this brand!

This not 10 years old phone, so you can say we are not supporting it anymore, this is less than 2 years old model.

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Wirus10
Explorer
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It seems that after the last update of android auto something started to change. Or do you notice that bluetooth doesn't disconnect anymore?

Members_Cw6JXaa
First Poster
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I am truely dissapointed with the this patch 1.3.

No wifi and bluetooth working on a S22 Ultra.

 

No solution to be found and no official respons for Samsung.

 

Dont they fo any quality-control before they release a patch?

 

I starting to think about another brand for the next phone. (Sadly, because longtime Samsung user, started with the Note 4)

 

 

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abstrakmind
First Poster
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It's now September, and my wife's Galaxy S22+ is on One UI 5.1 with the August 2023 update. Her phone still cannot make or receive phone calls in our cars. She can play music and control music via Bluetooth, not phone calls won't work. It has got to be something with Bluetooth HFP. I reset to factory, wiped cache partition, and even flashed the current firmware with Odin and still no luck. After flashing the firmware, it would work for a bit and died again. So I know it couldn't be the hardware. Samsung tech wanted me to bring this to support center and pay for it out of pocket. Samsung knows this is their buggy firmware and is not taking ownership of it. What a shame of company!

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Secopsycho88
First Poster
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I am also having this issue since version 13 update.

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