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Black circle around the front camera on s22 ultra

(Topic created on: 27-03-2022 04:27 PM)
46427 Views
Randeep
Journeyman
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Is it normal for the selfie camera to have a black semi circle around it like mine does in the photo? My phone came like this from the factory.

Also I got a "camera application

image


 failed" error message a few times earlier today whilst I was taking a photo. Anyone had the same issue? 
26 REPLIES 26
BandOfBrothers
Samsung Members Star ★★
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I can't see that mine does @Randeep 

Are you just launching the camera app a d pressing the icon next to the picture taking button to use the selfie camera?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Randeep
Journeyman
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Yes I am. The error message app
appears when using the camera app generally
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BandOfBrothers
Samsung Members Star ★★
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The first step would be to clear the cache of the app via Settings > Apps > Camera > Storage > Clear Cache.

If that does not help then try Safe Mode to check anything downloaded isn't interfering with your camera.

> https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ will help to highlight if an app or theme etc is potentially causing issues. 

After that try Clearing your phone's system file cache partition.

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Randeep
Journeyman
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Thank you. I will try this
Marvz Albuera
Student
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I just had the same problem on my S22 Ultra, dead pixels around front camera that resembles like a circle. Product was delivered earlier this month and now I got this kind of problem from a very expensive phone, so disappointing!

Marvz Albuera
Student
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I think Samsung NEEDS TO DO A MASSIVE RECALL ON THIER PRODUCTS!

Pandirin26
First Poster
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I just had the same problem out of nowhere. We're you able to figure out how to fix it? I did the whole safe mode and it didn't work. It's not exactly messing up my photos but the odd camera shape is bothering me. 

Randeep
Journeyman
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It has to be sent off to be fixed under warranty
ScalaF
First Poster
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I have the same EXACT issue. I've had the phone S22 Ultra for about 1.5 / 2 months now and just noticed this EXACT issue a few days ago.

This is the ONLY article online that I can find via online search that describes this problem and even has and image that is identical to mine.

 

Did you send it in for warranty repair and they fixed it? I called Samsung and was told to go to a local repair shop - i.e. Best Buy.

Any other info? thanks.