Apps

[aspotofbother]

Since the latest software update on my S22u a few of my apps aren't working (example- Mistplay, O2 Priority). The apps work fine on my Samsung tablet but not on my smartphone. When you click app it tries to load and then exiexits straight out. I've uninstalled and reinstalled and nothing. Help?

[Beta22]

I've been having issues with the O2 Priority app force closing for a while now. I don't think it is an S22U OS issue. For me it started when O2 updated it to v9.1.9.

There are a lot of posts of issues with that app on the O2 community forum. By the sounds of it, it's affecting users with various Samsung devices.

Personally, I'm hoping for O2 to resolve the issue in a future update, so I have uninstalled it for now. In the meantime, I am using the Web version.

[aspotofbother]

But it's not just O2 Priority that I'm having issues with, it's a few apps. They all work on my Samsung tablet but not on my phone 😞
I've just had a new software update on my phone tonight and was hoping it would have fixed the issues but it hasn't. Mine stopped working since the last software update before today. Hopefully they fix it be it Samsung end or the actual developers of the apps!

[BandOfBrothers]

When you uninstall the app from the phone it may also be beneficial to delete it from your MyLibrary in your Playstore, and then reinstall to get a fresh copy of the app @aspotofbother 

Sometimes clearing the cache and if needed the data of the app can help.

Settings > Apps > Choose the App > Storage > Clear Cache / Data > Launch the app.

 A similar thread  > https://eu.community.samsung.com/t5/galaxy-s10-series/certain-apps-no-longer-working. 

Sometimes it's possible to delete app updates in the phone's settings which can help.

Also check the permissions in the app.

If I can be of any further help then please don't hesitate. Take care.  😎 

[JDSensations]

I tried this and still no luck, app crashes right away

[Cheema2]

Sorry to hear your S22u is acting up with apps like Mistplay and O2 Priority after the update. 🙁 Since you've tried uninstalling/reinstalling, here are a couple of other things to consider:

1. Clear App Cache: Sometimes, accumulated app data can cause issues. Go to Settings > Apps > [App Name] > Storage > Clear Cache.

2. Check App Permissions: Make sure the apps have the necessary permissions. Go to Settings > Apps > [App Name] > Permissions.

3. Restart in Safe Mode: Boot into Safe Mode (usually done by holding the power button, then long-pressing "Power Off") to see if a third-party app is causing the trouble.

4. Check for App Updates: Maybe the apps themselves need updates to be compatible with the latest software. Head to the Play Store, search for the apps, and hit "Update" if available.

5. Check for Software Updates: If you haven't, make sure your phone is running the latest software. Sometimes updates can resolve compatibility issues.

[Alex bhatti]

1. Check for Updates: First things first, make sure both the problematic apps (Mistplay, O2 Priority) and your phone's software are up to date. Sometimes, updates fix these kinds of glitches.

2. Clear App Cache: Head over to your phone's settings, find the "Apps" or "Applications" section, locate Mistplay and O2 Priority, and clear their cache. This often helps in cases where things get a bit tangled up.

3. Restart Your Phone: Believe it or not, a good old restart can work wonders. Give your S22u a restart, and then try opening the apps again.

4. Check App Permissions: Sometimes, apps misbehave if they don't have the right permissions. Go into your phone settings, find "Apps," select Mistplay and O2 Priority, and ensure they have the necessary permissions to run.

5. Reinstall Apps: I see you've already tried uninstalling and reinstalling, but let's give it another shot. Remove Mistplay and O2 Priority, restart your phone, and then reinstall the apps from the app store.

6. Update or Roll Back: If the problem persists, check if the apps have any pending updates or if there's an option to roll back to a previous version. Sometimes the latest update doesn't play nice with certain phones.

7. Contact App Support: If all else fails, it might be a good idea to reach out to Mistplay and O2 Priority support directly. They could have specific insights into compatibility issues with the S22u or might be working on an update.

Give these steps a shot, and hopefully, you'll have Mistplay and O2 Priority back in action on your S22u

[Alex bhatti]

It's definitely frustrating to encounter issues with the O2 Priority app, especially if it started after the update to v9.1.9. Since it seems to be affecting various Samsung devices, it's likely not isolated to your S22U. While waiting for O2 to address the problem in a future update, there are a few steps you can take to improve the situation. First, ensure both the O2 Priority app and your phone's operating system are updated.
Attempt to clear the app's cache and data in your phone's settings, and if the problem persists, try uninstalling and reinstalling the app.

Additionally, consider engaging with the O2 community forum to share your experience and gather insights from other users. Using the web version in the meantime is a smart move. If these steps don't resolve the issue, reaching out to O2 support directly could provide more personalized assistance.

Technological hiccups happen, but with a bit of patience and these troubleshooting steps, you'll hopefully be back to using the O2 Priority app smoothly soon.