Any video filmed on S22 (Exynos 2200) can't be shared on WeChat

[Members_CM6rD8m]

Any video filmed on Exynos S22 can't be shared on WeChat, due to "video format unsupported" error.

Tried:

• Resetting Camera settings to default.
• Reinstalling WeChat.

My wife's S23 doesn't have any issues at all, all of her videos can be shared on WeChat. But for some reason S22 can't share anything.

[AndrewL]

@Members_CM6rD8m: I'm not sure what could be causing this. Although you have reset your Camera settings, please try opening the Camera app > Tap the cog in the top left > Advanced video options, and toggle off 'High efficiency videos' if it is active. It is possible that WeChat does not support the HEVC format, so this is worth exploring as an option. 

If the problem persists, try capturing videos at a reduced resolution or framerate to see if this helps. 

[Members_CM6rD8m]

• Disabling 'High efficiency videos', makes no difference.
• Re-encoding to h264 'Compatibility mode' makes no difference.

Can someone please reproduce this issue on an Exynos 2200 S22?

[-Robot-]

What happens when you forward a video to your wife, and is she able to play it and upload and send via wechat?

[Members_CM6rD8m]

After forwarding the S22 recorded video to my wife's S23 in its original format (HEVC, AAC, HDR10+, 30fps), she can post it in WeChat without any "video format unsupported" errors. Attempting to post the same video from the S22 (Exynos 2200) is met with "video format unsupported".

[-Robot-]

What happens if she send you a working video, does that work?

Not the original you sent but one she created actually she should send original too

Just to see the behaviour

[Members_CM6rD8m]

• Recorded a video using the S23, which WeChat on the S23 is able to post.
• Sent the video recorded on the S23 (in its original format), to my (Exynos 2200) S22, and got a "video format unsupported" error from WeChat when trying to post it.

[-Robot-]

I this is alotnof testing but trying helpnyoybidentify where it's failings

Are you able play it? Send it via another messenger like WhatsApp?

[Members_CM6rD8m]

Playing the video works on the S22 in Gallery app, Google Photos etc. Posting the video to for example Facebook, WhatsApp works too, but for some reason not WeChat.

[-Robot-]

OK, so it sounds like a wechat issue

Have you checked with we hat irr googled this issue? That's where I would start