Heya folks, I really needed to let some steam off and talk about the situation I'm in.
Since my Note 10+ (which I really loved) caused me major headaches due to very bad battery life recently (couldn't use it at all, 2-3h stand-by time, wents off while calling even if the charger is plugged in, yada yada) I decided to finally get a new unit, with a S-Pen of course.
I noticed that it wasn't much of a big step to the Note 20, so I decided to get myself the S22U, to have not just the latest device, but keeping the Note experience.
I was really surprised that it arrived quite early (25.02), even though there's a high demand. Do far, so good I thought.
I experienced the issues that were known at that time: lagging, display issues, apps crashed or refreshed way too often. It was the weekend, do I thought I might give it some days and an update to hopefully get better.
Man was I clueless to what I was about to experience after the weekend.
I didn't do much to the decide during the weekend, mostly because I hadn't the time to fully set it up. Just switched sim cards to the new device, had the things set up I needed the most and wanted to finish the weekend after.
Unfortunately I needed to open a case on the very same day, 28.02, because what I experienced during the day was outraging.
I'm almost all of my calls I experienced random drop outs, not being able to even answer a call or lots of complaints from the other side that they couldn't understand me, due to me suddenly stutter or even not receiving anything from my end. To make the matter worse, I experienced the same. Since I need the phone for work (I get called a lot) this is something that make me want to throw that thing against a wall, very often...
Days like these leave me frustrated, because there's a high chance of me losing money because I can't take proper care of my customers.
I could at least enjoy some music while heading back home, to relieve some stress, right? Oh boy, you're so very wrong. These random drop outs/freezes are there too, causing the music to stutter/jitter out just completely going off, because the app crashed.
So no music for me then, I guess. Then let me at least enjoy some random bullshit at the internet. My phone decided to rather let me not. Because: opening anything seems to be so stressful to the device, that it either does nothing, or take a very long time to open anything, or just process and input.
The only thing it is good at, at the moment, is as a paperweight.
Now basically I have no working phone left and still no answer from Samsung about when I get a replacement unit, since I'm one of the unlucky ones that seemed to receive a bad unit.
Even though I reached out to the support multiple times, they just said that they can raise the priority level (which was not high when I created the issue) but still nothing since then.
I am really frustrated since I need a working device for work and I don't want to buy another (cheap) phone just to have something else until the issues get fixed.
Just tell me at least how long it will take our house we can resolve the issue as quick as possible. I am really frustrated about this, never had issues like this before.
Please Samsung, reach out to me and let me know how long it'll take to get a replacement unit and hope it's not as faulty as the current one.
I really need a working device.
Oh and thank you for "listening". I wanted to get that off my chest.
Stay safe.
