Unable to move items to Secure Folder

[GrGaja08]

With the new updates I am unable to move items from my gallery to ##SecureFolder in my Galaxy S21 5G . It happened after the latest update. Earlier update stopped#WhatsApp being unable to download contents from Dual App, #Samsung pointed the finger at third party, now with Secure Folder. I am not too sure who to turn to now, I hope Samsung doesn't keep on saying us to use the phone without applications after spending some dollars on their phone, or ask us to reset the phone for something that happens to multiple user

[Probal das]

 IN MY S20 FE 5G , SECURE FOLDER COUNDN'T WORK PROPERLY. " "COULDN'T MOVE ALL ITEMS 0/1 FILE REMOVED" , THIS IS THE PROBLEM.  AND WHATSAPP IMAGES COUNDN'T SAVE IN SECURE FOLDER.

[XtremeX]

Might have a workaround for those still struggling.

If your files (pictures/videos/etc.) is 'especially' from "whatsapp", try going to the folder location it is currently stored in, then move it to another location / folder on your phone. Once this is completed, try adding it to your "secure folder" again.

It worked for me on my S22, had the same issue, and it was working 100% after doing the above steps.

[Nicky_H]

Myself and my husband the exact problem with secured folder. Please assist with solution.

[Beatle]

Thanks, it helped

[zoolaph]

I found a work around. Move the file from your whatapps folder to screenshot folder and then move it to the secure folder with no problem.

[Members_rmfDgZP]

Same error on Note 20 Ultra. Please solve.

[Thor95]

Hi Everyone same issue here, the work around worked great thanks for the assist there but I still feel as if Samsung should fix the problem and we shouldn't be trying to find a work around for something that should work the way it was intended to.

[Aakashdeep Virk]

Move whatspp photos or videos to screenshot album then move that videos or photos to secure folder now with new update secure folder only clicked photos or videos not from third party apps like whtsapp telegram etc. Try this step and ur problem is solved m sure it will work fine

[PRASHANT_2612]

There is a solution for this. after new update maybe you will find in your file explorer app WhatsApp folder is hidden but when you search it by typing it will show. so there is like so many folders that's hidden in file explorer that you won't able to move to secure folder so you have to change the location of that folder in file explorer and after that you can move files to secure folder.

[Blar]

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@AndrewL wrote:

@GrGaja08: I'm sorry to hear that you are experiencing this issue. Please can you confirm if you have attempted to move items from your Gallery to the Secure Folder via the following steps?

1) Via the Secure Folder: Open the Secure Folder > Add Files (or tap the 3 dots > Add Files) > Images > Select the items you want to add > Done > Choose whether you want to Move or Copy the items.

2) Via the Gallery app: Open the Gallery app > Select the items you want to move > Tap the 3 dots in the bottom right > Move To Secure Folder.

If you are attempting to move multiple images/videos then, to troubleshoot the issue, please attempt the steps above, but select an individual file to see if this helps. If the problem persists, please send us an Error Report by following the steps below. 

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app. 

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Having the same issue. Has this been fixed yet? please.