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Original topic:

TEMPORARY FIX FOR APP CRASHING ISSUE

(Topic created on: 22-03-2021 10:09 PM)
JamesCKelsall
Voyager
Options
Galaxy S21 Series
EDIT: If you have arrived at this thread from anywhere other than the one titled "PERMANENT FIX FOR APP CRASHES AVAILABLE", you should visit that thread by either going to my profile and to the most recent thread, or by going to this link: https://eu.community.samsung.com/t5/galaxy-s21-series/permanent-fix-for-app-crashes-available/td-p/3... (ignore the security warning, it is a safe link to a samsung members thread). That thread is being kept up-to-date on the permanent fix.

You should only proceed with the steps below if the permanent fix did not work for you.

ORIGINAL TEXT:

The issue seems to be linked to the android system webview - uninstall the updates to the app and affected apps should work properly.

EDIT: Follow @TanjaArt's advice in the accepted solution - after uninstalling the updates you should disable automatic updates for the app until a permanent fix is released.

Go here (open in play store) https://play.google.com/store/apps/details?id=com.google.android.webview, then press uninstall. After it has finished, press the menu button in the top-right corner, and make sure "enable auto-update" is unticked.

EDIT: A small number of people are reporting that they are unable to uninstall the updates due to the app appearing as disabled, but are still experiencing the problem. Unfortunately I am not aware of any solution to this problem, and if you are affected you may have to wait for Google/Samsung to issue an update.

EDIT: @Westielle has reported that uninstalling chrome (https://play.google.com/store/apps/details?id=com.android.chrome) works for those who are unable to uninstall webview.

If Google play displays an available update for these apps but the update is failing, you will not be able to uninstall the updates through Google play. Instead, you should follow the below instructions:
  • Go to settings
  • Press the search button and search for webview.
  • Tap the "android system webview" option.
  • Press the menu button
  • Press uninstall updates
If there is no option to uninstall the webview updates:
  • Return to the search screen
  • Search for chrome
  • Select chrome
  • Press the menu button
  • Press uninstall updates
Go to solution
95 REPLIES 95
KirstyMilne
Apprentice
Options
Galaxy S21 Series
thank you seems to have worked for me
TanjaArt
Apprentice
Options
Galaxy S21 Series
THANK YOU, worked for me 😁 Went via appstore and clicked uninstall plus don't allow auto updates. Fingers crossed it'll be OK for now 😊
AdieDorset
Apprentice
Options
Galaxy S21 Series
cheers for advice all working again now
kyymme
Journeyman
Options
Galaxy S21 Series
i cant do anything with mine

Screenshot_20210322-222126_Settings.jpg

JamesCKelsall
Voyager
Options
Galaxy S21 Series
I don't think webview should be disabled - enable it, double check the updates are uninstalled, then try one of the apps that has been crashing.
0 Likes
JamesCKelsall
Voyager
Options
Galaxy S21 Series
Good advice on disabling auto updates - I hadn't thought about that myself.
Cristina999999
Journeyman
Options
Galaxy S21 Series
and after that??? what should I press?
0 Likes
kyymme
Journeyman
Options
Galaxy S21 Series
it doesnt let me enable it
JamesCKelsall
Voyager
Options
Galaxy S21 Series
In that case I'm sorry but I haven't got a clue what you might be able to do to sort the issue out.
0 Likes
TanjaArt
Apprentice
Options
Galaxy S21 Series
Saw that on a Reddit thread. Otherwise, I wouldn't have had a clue. Up until now, I had no idea this app even existed 🙈🤣