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Original topic:

TEMPORARY FIX FOR APP CRASHING ISSUE

(Topic created on: 22-03-2021 10:09 PM)
JamesCKelsall
Voyager
Options
Galaxy S21 Series
EDIT: If you have arrived at this thread from anywhere other than the one titled "PERMANENT FIX FOR APP CRASHES AVAILABLE", you should visit that thread by either going to my profile and to the most recent thread, or by going to this link: https://eu.community.samsung.com/t5/galaxy-s21-series/permanent-fix-for-app-crashes-available/td-p/3... (ignore the security warning, it is a safe link to a samsung members thread). That thread is being kept up-to-date on the permanent fix.

You should only proceed with the steps below if the permanent fix did not work for you.

ORIGINAL TEXT:

The issue seems to be linked to the android system webview - uninstall the updates to the app and affected apps should work properly.

EDIT: Follow @TanjaArt's advice in the accepted solution - after uninstalling the updates you should disable automatic updates for the app until a permanent fix is released.

Go here (open in play store) https://play.google.com/store/apps/details?id=com.google.android.webview, then press uninstall. After it has finished, press the menu button in the top-right corner, and make sure "enable auto-update" is unticked.

EDIT: A small number of people are reporting that they are unable to uninstall the updates due to the app appearing as disabled, but are still experiencing the problem. Unfortunately I am not aware of any solution to this problem, and if you are affected you may have to wait for Google/Samsung to issue an update.

EDIT: @Westielle has reported that uninstalling chrome (https://play.google.com/store/apps/details?id=com.android.chrome) works for those who are unable to uninstall webview.

If Google play displays an available update for these apps but the update is failing, you will not be able to uninstall the updates through Google play. Instead, you should follow the below instructions:
  • Go to settings
  • Press the search button and search for webview.
  • Tap the "android system webview" option.
  • Press the menu button
  • Press uninstall updates
If there is no option to uninstall the webview updates:
  • Return to the search screen
  • Search for chrome
  • Select chrome
  • Press the menu button
  • Press uninstall updates
Go to solution
95 REPLIES 95
LeopardGirl
First Poster
Options
Galaxy S21 Series

All apps are working, even after I updated Android webview...except BB Hub+ inbox isn't working, emails aren't syncing. That's only glitch I found... anyone found another app that is comparable to BB Hub+inbox as there is no app support.

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Abe1
Apprentice
Options
Galaxy S21 Series

Hi, I'm still having this issue, and it's getting really bad for me. It started with the webview issue and I tried to fix the webview issue by doing some of the things everyone recommended but it's still here. I tried hard resetting, clearing the cache, I talked to a Samsung expert a few times and the issue just won't go away. It happens multiple times a day where apps will crash and my device would reboot. I never installed anything outside of the play store so there shouldn't be a virus. Any advice would be good.

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AlexKi
First Poster
Options
Galaxy S21 Series

Worked for me too (crashed vidmate app before), thanks!

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dnc 27
First Poster
Options
Galaxy S21 Series

i am unable to uninstall updates so i disabled both app but i am still having the issues

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Mr_Kumar
Explorer
Options
Galaxy S21 Series
How do I post questions like this to the community?
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RedtillIdie
First Poster
Options
Galaxy S21 Series
Omg I'm so glad to have found this community!!!! Hope its related phone upgrade 2 weeks ago and I still can't get my Gmail account back from the old phone and I've tried everything please help
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