18-07-2021 04:55 AM in
Galaxy S21 SeriesI just got a galaxy s21 and transferred data from my old galaxy s8 via smart switch. The vast majority of my Gallery photos were not transferred. How can I safely transfer them over, please?
18-07-2021 05:46 AM in
Galaxy S21 SeriesHi @Enjaygee
Usually Smartswitch is the best seamless way to go about this. Perhaps try the procedure again.
Personally when I moved info from my previous phone to my current one I just used my Samsung Cloud Back up but unfortunately this type of data is no longer backed up via Samsung Cloud.
Look at using your OneDrive if you use this option.
I now use Drop Box personally.
Hope that helps.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
18-07-2021 09:58 AM in
Galaxy S21 SeriesGallery doesn't contain photos. It is merely an app that finds all of the photos on your phone. If you have just transferred the photos it can take Gallery a while to scan and repopulate.
26-07-2021 02:06 PM in
Galaxy S21 SeriesThank you for very much for your valuable suggestions. I did try again and found all my photos under "Google photos". Gallery did repopulate, but many (like 22,000) photos were just a grey reference with 0 bites. What was most annoying was that photos appearing on WhatsApp chats/media on my old phone, were just a blur on the new phone. Any idea how to reactivate those photos on the chat? Or are they "lost"?
2 weeks ago in
Galaxy S21 SeriesI'd say at least half of mine did not transfer. I'm not happy. I used smart switch.
2 weeks ago in
Galaxy S21 SeriesI used smart switch and only got a percentage of my photos, not half, maybe not even 15%. A lot of them are missing.