01-03-2021 11:14 AM in
01-03-2021 12:10 PM in
01-03-2021 01:58 PM in
01-03-2021 02:20 PM in
01-03-2021 02:30 PM in
That yellow item looks like an 'inspection arrow sticker' and pointing to an issue that they have stated to you. Screen burn is one thing that often catches people out with their displays... and unfortunately if you didn't take a series of pictures to prove the status of the phone before shipping then you might not have much evidence to argue. You also did agree the terms in the photo I have attached.
You can always request your phone back and sell it privately...might mean a better price. Alternatively then it seems you may lose £25 of your £100 trade value... so only get £75. If you mind my opinion... £25 loss on a phone that costed you £1200 + is not a big loss.
Personal opinion, to save a load of time in trying to argue your case and save £25, I would just agree and pay the £25 if it was me.
Good luck resolving it, if you decide.
01-03-2021 09:53 PM in