I bought the s21 via student portal on the 31st October with the delivery date to be today. I received confirmation last night that I’d receive the phone today with a time slot. I received the tracking number. I check to see the parcel history as showing as dispatched then recalled and being sent back to Samsung. Super confused as Samsung haven’t updated me on a recall - actually they haven’t said anything. I called customer services, on the phone for 40 mins before anyone answered to be told the system is showing as shipped to be delivered today - not going to lie the customer service rep definitely couldn’t understand English, no offence, the rep did not know why it’s been recalled, I only noticed the discrepancy in the tracking section of the website neither dpd or Samsung updated me I had to search that myself. I was told i would be contacted within the hour but over 6 hours and no contact from Samsung, horrendous customer service. I don’t think I’ll be getting it now but it’s really pissed me off as they’ve taken the money but no update. I am not the only one this has happened to today what the hell is going on Samsung??
