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Original topic:

S21 Ultra Screen lag since one ui4

(Topic created on: 20-11-2021 10:51 AM)
djd711
Apprentice
Options
Galaxy S21 Series
When I receive a notification, the animations cause the screen to lag and reduce in framerate until the notification has gone away. This is mostly noticeable when using the phone and a notification pops up and you are scrolling the UI. Also temporary lag when unlocking the phone. 
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5 REPLIES 5
TessM
Moderator
Moderator
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Galaxy S21 Series

Hey @djd711 ,

how odd! Does the same thing happen if you run the phone in Safe Mode?  Safe Mode wouldn't remove anything from your phone; it allowed us to know if a third-party app is causing the issue. You can find all the steps to run the phone in Safe Mode HERE.

If so, I would recommend sending our engineers an Error Report so they can investigate this to find what is causing the issue and provide you with the next steps or fix this in a new update if necessary. 

You will need to reproduce the issue and send the report within 15 minutes from the Samsung Members app> Get help> Error Report. Remember to add a brief explanation of the issue and screenshots or a video of what is happening. 



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GoanGeek
Hotshot
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Galaxy S21 Series
Definitely try a

Wipe Cache

Repair apps in same menu

Download Good guardians and so app optimisation.

Of not Hard reset and start from scratch manually installing apps.
Emigris
First Poster
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Galaxy S21 Series

Hello, i ve a s21 plus samsung and have the same problem. When i m using my phone and enter a notification, the phone run slow until the notofication end. This Was after one UI 4 instalation. Any solution? Thanks 

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djd711
Apprentice
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Galaxy S21 Series
I was messaged by Samsung they said they where fixing it in the next update, there's been 2 updates since then but its still not fixed so I've given up.
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Emigris
First Poster
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Galaxy S21 Series

Ok, thanks. Where can i write? To samsung

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