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Original topic:

not receiving email notifications

(Topic created on: 13-02-2021 11:21 AM)
Russ1990
Explorer
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Galaxy S21 Series
Hi

I'm not receiving email notifications on my new s21 this has only just started happening and was working fine before, I have my email linked with Gmail. I have checked all the notification settings in the app and on the phone and everything is set correctly. Any ideas?
28 REPLIES 28
Yorkie73
Pioneer
Options
Galaxy S21 Series
Have you checked that the phone hasn't put itself in Power Saving Mode? Also under Battery Care, sleeping Apps make sure Gmail or your email client is excluded from Battery Saving modes.
Yorkie73
Pioneer
Options
Galaxy S21 Series
like this.

Screenshot_20210213-112055_Device care_4917.jpg

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Risky24
Voyager
Options
Galaxy S21 Series
Try this if you haven't yet. Open Gmail and go to your settings. Tap on the account that you want the notifications for (not General Settings) and scroll down to Notifications. Under 'Notifications' check that it's set to 'All.'
Below this option is another called 'Inbox Notifications.' Tap this and set to 'Notify for all messages' if it's not currently set as that.
Hope this helps.
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Russ1990
Explorer
Options
Galaxy S21 Series
hi mate yeah tried this still nothing!
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Russ1990
Explorer
Options
Galaxy S21 Series
hi mate tried this too and still not working really frustrating!
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Yorkie73
Pioneer
Options
Galaxy S21 Series
That's me stumped then. Maybe clear the app cache and data and see if starting again works.
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Lynnilou50
First Poster
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Galaxy S21 Series
Did you get this sorted? I'm just the same... very annoying. Xx
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Russ1990
Explorer
Options
Galaxy S21 Series
Hey nah I didn't I just went back to yahoo mail in the end and the notifications haven't been a problem since
AdamR1
Apprentice
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Galaxy S21 Series
Hi. I have this same issue and I've tried all the steps above with no luck. I've also noticed I have various other apps that also do this. It is very frustrating
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