01-12-2022 09:42 AM in
01-12-2022 10:00 AM in
This certainly sounds odd, @LarryPilkington, I recommend having a go at disabling 'Media and mic' and then performing a soft reset on your phone (press your Side and Volume Down keys together until you see the Samsung logo). When your phone reboots, head back to the screen recorder settings and re-enable 'Media and mic' to see if this helps.
01-12-2022 10:18 AM in
01-12-2022 10:55 AM in
@LarryPilkington Thank you for giving those steps a go. I recommend submitting an Error report to allow our Software Team to investigate this issue further for you. To submit a report:
Your report will then be reviewed and you'll receive a response with a solution via the Members app.
02-12-2022 04:25 PM in
02-12-2022 04:46 PM in
@LarryPilkington: When you head to Settings > Battery and device care > Battery > Background usage limits, have you checked the Sleeping and Deep Sleeping apps categories to see if the Members app is listed here? If it is, tap the 3 dots in the top right of the relevant category > Remove > Tap on Samsung Members, then hit Remove at the bottom of the screen.
I think this happens due to the "do not disturb mode" coming on automatically when starting a screen recording. If "do not disturb" is off then I can record the screen with media sound.
I don't know when it started doing that or how to turn off that it goes into "do not disturb" automatically when the screen recorder is activated.