12-06-2021 08:00 PM in
No worries! Let's see if clearing the app caches help! Head into Settings > Apps > 3 lines next to Your apps > Show system apps > Search for Dual Messenger > Storage > Clear cache.
Follow these steps for the other apps. Once you've done this, please restart your phone.
18-06-2021 11:48 AM in
Please send in an error report in the Samsung Members app, so our engineers can get a better understanding of this. To do this, head into the Samsung Members app > Get help > Error reports > Others > Fill out this form. Once this is sent off, our colleagues will get in touch with more information once an engineer reviews your query.