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Original topic:

I have a problem with dual messenger

(Topic created on: 12-06-2021 01:49 PM)
ali555
First Poster
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Galaxy S21 Series

hi

I have a problem, the WhatsApp file does not exist
Delete WhatsApp and re-download it and still the same problemScreenshot_20210612-142546_My Files.jpg

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8 REPLIES 8
KholaI
Moderator
Moderator
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Galaxy S21 Series

Hey @ali555 

Are you experiencing this issue with any other apps?

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ali555
First Poster
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Galaxy S21 Series

all

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ali555
First Poster
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Galaxy S21 Series

sory

all apps

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KholaI
Moderator
Moderator
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Galaxy S21 Series

No worries! Let's see if clearing the app caches help! Head into Settings > Apps > 3 lines next to Your apps > Show system apps > Search for Dual Messenger > Storage > Clear cache. 

Follow these steps for the other apps. Once you've done this, please restart your phone.

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ali555
First Poster
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Galaxy S21 Series

Thank you,

but the problem is not solved

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Members_rAklo1N
Apprentice
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Galaxy S21 Series

Its a bug with the dual Messanger. At this time there is no chance to change it. We must wait on Samsung.

Whatsapp change there Storage Space on the Phone. 

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KholaI
Moderator
Moderator
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Galaxy S21 Series

Please send in an error report in the Samsung Members app, so our engineers can get a better understanding of this. To do this, head into the Samsung Members app > Get help > Error reports > Others > Fill out this form. Once this is sent off, our colleagues will get in touch with more information once an engineer reviews your query.

ali555
First Poster
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Galaxy S21 Series

 

ok

An error report has been sent to the Samsung Members App

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