24-08-2021 09:05 PM
24-08-2021 10:39 PM
25-08-2021 05:32 AM - last edited 25-08-2021 05:36 AM
Hi @Gillerz10
“ I have the S21 Ultra and it has a small hairline crack on the back at the bottom. ”
May I ask how the hairline cracking came about ?
i.e was this a result of an accident bump or fall as this could have managed to cause some issues inside that could have affected signal, and potentially other internal problems.
I'm not a phone engineer in any shape or form but the hairline crack could have reduced any effective water resistance / rating meaning water ingress again which could have affected signal and possibly other internal parts.
The phone has a Limited 2 Year Manufacturing Warranty however an engineer at a Samsung Experience Store or Samsung Service Centre or Samsung Doorstep Repair Service Engineer would see the cracking, and may advise a free repair wouldn't be available due to accidental damage and levy a fee.
Samsung.com/uk/support/repair/
A further option would be to check out any applicable Phone Insurance or Home Contents Insurance Policy and some Banks provide Mobile Phone Cover as a perk of the Account.
You could try a reset of the Network Connection via Settings, General Management, Reset, Reset Network Connection.
This will also delete your Bluetooth Settings and any Wi-Fi Set up so they'll need to be reset back up.
In your Samsung Members App and GetHelp Section their is a Diagnostic Tool which can check your phone's Sim and Network functions.
Also as a process of elimination try your sim card in another phone and then see what happens just incase its the sim card that's failing.
If possible also try another Sim Card in your phone too.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-08-2021 05:36 AM
Please do try resetting your Network Connection as I've mentioned to the Op of this thread and also try your sim card in another phone and another sim card in your phone and then see what happens.
A Samsung Experience Store or Samsung Service Centre can have hands on with your phone to check it.
In your Samsung Members App and GetHelp Section their is a Diagnostic Tool which can check your phone's Sim and Network functions.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-08-2021 11:00 AM - last edited 25-08-2021 11:01 AM
27-08-2021 07:10 AM
27-08-2021 07:29 AM
You might be able to take advantage of the Samsung Doorstep Repair Service where an authorised Samsung Enginee comes to you if applicable where you reside @_Jonno !
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "