I received my new S21 on the 28th Jan - bought that over the Ultra or plus as I needed a smaller phone & assumed it would also mean a better battery life!
I've tried everything from changing the refresh rate & all the other tips I can find & it still runs very hot & battery drains ridiculously fast even on wifi! I don't see why I should be running an £800 odd phone in dark mode with a dim screen just so it lasts - not fit for purpose. My P20 Pro which it was supposed to be replacing lasts longer. I do 12hr shifts & I haven't even bothered taking it to work as I know it wont last & also have no time to be charging it. midway through!!!
So bottom line is I want to return it.
I put all my apps, photos etc onto it which I know I can wipe with a factory reset, the phone is pristine as are the buds & tag - but I've obviously opened all the boxes breaking the seals which has ripped bits of the boxes too. Will they have it back for a full refund? I've had it under 14 days.
I've tried all ways contacting Samsung incl chat but never an answer.
From what I've heard I think you maybe ok at the Ultra & Plus have larger batteries - I think as mines the base model so to speak its got a smaller battery & they seem to be the ones getting hot. Hopefully yours is ok!
Apparently, there are a lot people returning the s21 series phones. I emailed Samsung few days ago requesting to return the phone and received the following reply.
Thanks for your email
Due to an extremely high volume of customers contacting us, we cannot respond straight away.
We endeavour to reply to all email enquiries within 5 days.
If your enquiry is urgent, then please use one of the alternative contact channels at the bottom of this email.
Thank you for your patience and understanding.
Your Samsung Shop Support Team
Thank you for all your help! I got through on the phone in the end and have DPD collecting it Monday now.
Just hope they give me a refund as I didn't have the little bag the rubber bits for buds came in or the rubber band to charge the cable back up - partner must have seen them as rubbish on the side and chucked them!
Also another silly question - I did a factory reset - will that wipe off everything - my finger prints, photos, apps etc?