25-06-2022 06:27 AM - last edited 25-06-2022 06:33 AM
Unable to boot using power plus volume button. The phone is under warranty. Before taking it to the authorized service center, is there a way to restore the screen . Samsung, please advise on this as to why this happened during normal use. It appears that is a common issue among S21+ users
27-06-2022 06:27 AM in
My S21 Ultra went to a black screen suddenly in the middle of navigation, leaving me stranded alone in the middle of the desert. This also happened once on one of my older Galaxy phones. I brought my S21 into an authorized Samsung repair facility and was told the black screen was a known issue with the first batch of S21 Ultras and so Samsung sent out newer rework kits GH82-24597A to their repair centers in case anyone had issues with these screens. Unfortunately my phone was days out of the 1 year warranty and I had to pay over $300 for this kit.
I'm upset with Samsung because this was a known issue and I have taken meticulous care of my S21 ultra, never dropping it, exposing it to extreme temps, or downloading any apps!
03-07-2022 02:35 PM - last edited 03-07-2022 02:36 PM
Finally I got the S21+ serviced via the authorized serrvice center in Colombo. Forunately, the defect encountered during the waranty period, therefore the complete replacement of the defective display with a new one.
The service people advised me not to use thick screen protectors that could harm the display panel. I used high quality tempered galass screen protector from Japan. However, I do not agree with our service provider's advise. I am hoping to use hydogel film as a protector, any suggestions from your side are welcomed.
19-08-2022 03:58 AM in
What is GH82-24597A ?
Yes I just had the similar problem with my S21 plus it was working perfectly fine for about 2 weeks and then I was on Google Maps and I clicked something and then it suddenly just shut off and turn black this is unacceptable why is this happening I try all different methods but it's not working I took it to some repair shops and the first thing they said oh the screen is bad I need to replace the whole screen which I thought was crazy because the phone was working perfectly fine