26-03-2021 04:29 PM
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Solved! Go to Solution.
26-03-2021 04:34 PM
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26-03-2021 04:35 PM
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@Shabba1: Are you experiencing this issue when you attempt to register the fingerprint? If you have a screen protector on the phone, please try heading to Settings > Display > Touch Sensitivity, and toggle this feature on to see if this helps. You should also consider adding multiple fingerprints via Settings > Biometrics and Security > Fingerprints, to allow you more flexibility when unlocking the device in this manner.
26-03-2021 05:09 PM
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26-03-2021 08:51 PM
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26-03-2021 10:48 PM
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There's a main screen protector & a thin one on top. I had the same problem but once i removed the thin one it all worked ok.
27-03-2021 12:48 AM
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27-03-2021 12:45 PM
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1. Where the finger print is on the glass protector there is a space made for it. Please ensure you remove any bubbles that may cause any issues...I pressed down firmly on it took all bubbles out and now it works a treat with the glass protector on...
Hope this helps 🙏🏼
27-03-2021 12:46 PM
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03-04-2021 08:40 AM
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What a Shame to Samsung, i m having the same problem. Removed all protectors, but alas the sensor still says press harder , Cheap Samsung
