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Original topic:

Camera Failed

(Topic created on: 24-04-2022 04:02 PM)
BubsMan
Apprentice
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Galaxy S21 Series
Hi! 
I've just got my new phone, Samsung S21 FE. Did the whole transferring data, set it up etc. Now everytime I try to open the camera app it says warning, camera failed. 
But when I access my camera from Snapchat or Instagram, the camera has no issues. 
How do I fix it?
6 REPLIES 6
Ventor
Samsung Maker ★
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Galaxy S21 Series

@BubsMan Hello, I understand that you have restored a backup of another previous device? If this is your case, it is possible that there is a conflict with the restored backup. What I would do is: Restore the phone to factory settings and install everything from scratch. Greetings.

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BubsMan
Apprentice
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Galaxy S21 Series
Hi, thank you for the reply. If I restore to factory settings I'm going lose all my data?
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Ventor
Samsung Maker ★
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Galaxy S21 Series

@BubsMan That's right, resetting the device to factory settings erases all personal data. If you prefer, wait for more opinions from other users. Greetings.

BubsMan
Apprentice
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Galaxy S21 Series
Hi, thank you for the response. Its working fine now. I put a USB flash disk in to backup and then tried the camera and it worked without doing the factory reset.
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Ventor
Samsung Maker ★
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Galaxy S21 Series

@BubsMan   Hello, I am glad that you can enjoy your device again. Please tell us if you have done Factory Reset the device? How exactly did you solve the problem, thank you!

BubsMan
Apprentice
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Galaxy S21 Series
Hi, I didn't do a factory reset. I inserted a USB flash disk to back up my phone and it crashed so I thought I'll check the camera and it worked. I'm not sure why this worked?
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