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Original topic:

youtube problem

(Topic created on: 11-03-2021 02:12 PM)
Gavinh
Helping Hand
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Galaxy S20 Series

image

Anyone else's youtube doing this won't allow you to close the video 

1 Solution


Accepted Solutions
Solution
CarloL
Hotshot
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Galaxy S20 Series

Hey @Gavinh, try with clearing the cache of the app: Settings > Apps > YouTube app > Storage > Clear cache. Also, check if the application is updated from: Google Play Store > 3 lines menu (top-left) > My apps & games > Update YouTube app. Next, make sure that you have a strong connection and, if necessary, switch between Wi-Fi and mobile data to see if the issue is linked to your connection. Finally, do a Soft Reset of the phone by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. 

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2 REPLIES 2
Solution
CarloL
Hotshot
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Galaxy S20 Series

Hey @Gavinh, try with clearing the cache of the app: Settings > Apps > YouTube app > Storage > Clear cache. Also, check if the application is updated from: Google Play Store > 3 lines menu (top-left) > My apps & games > Update YouTube app. Next, make sure that you have a strong connection and, if necessary, switch between Wi-Fi and mobile data to see if the issue is linked to your connection. Finally, do a Soft Reset of the phone by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. 

Cruse99
First Poster
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Galaxy S20 Series

Yup the only way for me to get it back to normal is by just reseting it from holding done the power button and clicking the reset but its very annoying and not a permanent fix..

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