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Original topic:

Wifi calling disappeared

(Topic created on: 31-12-2020 06:14 AM)
Reefraider
Explorer
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Galaxy S20 Series
I'm on o2 and since latest ui update wifi calling has mysteriously disappeared was there Wednesday because I called my mother using it. Any help gratefully received.

2 Solutions


Accepted Solutions
Solution
ironass
Samsung Maker ★
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Galaxy S20 Series

This is a known issue on the U.K. carrier, O2. 

 

See... wifi calling for a possible solution.



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My device... Galaxy Z Fold4 5G 12/512GB (G936B D/S) CSC EUX

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Solution
Reefraider
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Galaxy S20 Series

I downloaded the update as normal then once download was complete I popped the sim out the top of the phone. Then I started the update to my phone. then when the phone restarted I reinserted the sim. Now when I restart my phone the WiFi calling reappears on its own. Now I know its a bit late since you've updated your phone but try this at the next update. I hope this helps my fingers are crossed for you.

If you've updated already turn phone off, eject sim then turn on phone and reinsert sim you should get WiFi calling back. If not restart phone and it should appear.

This was for an S20 ultra so may work for S21, let me know.

Cheers Ian

 

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33 REPLIES 33
Solution
ironass
Samsung Maker ★
Options
Galaxy S20 Series

This is a known issue on the U.K. carrier, O2. 

 

See... wifi calling for a possible solution.



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My device... Galaxy Z Fold4 5G 12/512GB (G936B D/S) CSC EUX
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Reefraider
Explorer
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Galaxy S20 Series
Cheers for that was a bit sceptical about that but it worked. CHEERS
10melanie10
First Poster
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Galaxy S20 Series
what did you do?
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ironass
Samsung Maker ★
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Galaxy S20 Series

See the video link in my previous post... marked as an accepted solution. 



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My device... Galaxy Z Fold4 5G 12/512GB (G936B D/S) CSC EUX
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Andypboro
First Poster
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Galaxy S20 Series
same issue with the Note now since android 11. can't see how it's o2 fault when it was working perfectly fine. I now have to remove the sim and put it back in every time I restart the phone so WiFi calling kicks in again
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Reefraider
Explorer
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Galaxy S20 Series
Same with me and it's been getting very annoying never had this problem before the update so I'm guessing it was the last update that started this problem. And I am wondering if its just o2 that it's affecting! So guessing that it may be a Samsung software glitch.
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ironass
Samsung Maker ★
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Galaxy S20 Series

The Wi-fi calling issue appears to affect all the S20 devices on the U.K's O2 network. Devices like my own on the unbranded, BTU, firmware are not seeing this problem on non O2 networks. 



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My device... Galaxy Z Fold4 5G 12/512GB (G936B D/S) CSC EUX
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Reefraider
Explorer
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Galaxy S20 Series
This is a non branded s20 on the o2 network,
ironass
Samsung Maker ★
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Galaxy S20 Series

Correct... as I stated in my previous post...

 

"The Wi-fi calling issue appears to affect all the S20 devices on the U.K's O2 network. Devices like my own on the unbranded, BTU, firmware are not seeing this problem on non O2 networks."

 

This would indicate that O2 is the problem.



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My device... Galaxy Z Fold4 5G 12/512GB (G936B D/S) CSC EUX
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