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Original topic:

Upgrade program fault

(Topic created on: 02/04/20 18:02)
Cryptoeman
First Poster
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Galaxy S20 Series

I have been in the upgrade programme for 12 months and yesterday 1st april I was allowed to upgrade

 

Went online to order the s20 ultra and went all way through the form, got to the end with payment and my bank confirmed payment successful but then when I return to the samsung site it says order failed

 

Payment of £119.90 taking from my account by klarna

 

Got a email from klarna saying new DD set up fine 

 

Spoke to samsung support who cancelled the payment and told me to try again tomorrow 

 

Tried again today and exactly the same thing happened 

 

Spoke to klarna who said everything is fine at their end but samsung sales team say there is nothing they can do

 

What do I do now? 

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