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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 12/02/20 09:36)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
Dr_ic2
Navigator
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Galaxy S20 Series

@AdamCollins wrote:

Just spoke with the online chat and this was their response to my not receiving an order number from Samsung.

 


@AdamCollins wrote:

Just spoke with the online chat and this was their response to my not receiving an order number from Samsung.

 

If you placed an order via Klarna and have not received an order confirmation, our Online Samsung Shop's technical team are aware of this and are currently working on a resolution. We will get back to you by the end of the day with an update via email or SMS.

 

I guess we just wait now.



We will get back to you by the end of the day with an update via email or SMS.

 

Did the say which day....:winking-face:


 

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Dubbs
First Poster
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Galaxy S20 Series

Yes exactly same issue for me when trying to pre order....spoke to a Klarna customer support who said they were having issues.....no idea if or when this will be resolved but took me most of the day bouncing between Samsung and Klarna and still no new phone ordered 

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alba0266
Explorer
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Galaxy S20 Series
I got the same reply from them yesterday. My deposit was returned today so no further forward!
Tried to upgrade again today but stuck on the same Loan Agreement screen, again after they've taken my deposit.
I'm on the verge of giving up for good.
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1970blf
Explorer
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Galaxy S20 Series

Pretty much same issue as everyone else on here, however pending Klarna transaction on my CC account has disappeared, no funds taken so assume safe to try and upgrade again. Website still not working properly tonight though so will look again in the morning. Very poor show from Samsung. 

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Dr_ic2
Navigator
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Galaxy S20 Series

No email or SMS like Samsung said would happen, pending deposit payments (x2) still sitting there ina pending state so no wiser and informed. Very shoddy service from both companies.

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jmall99
Explorer
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Galaxy S20 Series

Hi all just spoken to someone on this number, 0330 726 7467 really helpful she found my order confirmed all my details and sent me an email with my order number for Samsung confirming that she has pushed through my orderScreenshot_20200214-081830_Email.jpg

 

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Lembo
Navigator
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Galaxy S20 Series
My 2x deposits have turn into one luckily
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Vlad9
First Poster
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Galaxy S20 Series

Same here.  

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Dr_ic2
Navigator
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Galaxy S20 Series

Called them up, no order against email address or phone number, even though i have the information from Klana?

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gatelelydan
First Poster
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Galaxy S20 Series

Does anyone know is the upgrade is working today. I'm in the same boat as the rest in not knowing if my order has been pushed through. Willing to try again as my deposit has been returned now but wont if the same issues are present. 

Any moderators online today who might be able to update everyone on the situation 

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