Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
12-02-2020 02:35 PM in
Anyone managed to get through the screens to upgrade to s20?
I put in my agreement number and name choose a phone s20 plus and answer yes to all the questions about my s10+..it then takes no account of any value for my old phone wanting me to pay full whack..
No mention of free buds or paying off my current agreement either ..
It seems the upgrade program is now akin to PCP for a car
Phoned customer services last night and they blame the website..been into local samsung centre and they know less than me
Kinda makes you wonder why bother?
12-02-2020 02:45 PM in
12-02-2020 02:55 PM in
12-02-2020 03:07 PM in
I stupidly tried it again as the website was looking fine, however application rejected by Klarna as I have too many credit searches!!!! So at least I know half of my original order has gone through, i.e. the Klarna part!!!
You couldn't make this up!!!
12-02-2020 03:12 PM in
12-02-2020 03:46 PM in
I have had the exact same issue this morning, did you manage to resolve this? I have phoned samsung and they have informed me they can see my order.
Next thing for me is to contact Klarna
12-02-2020 04:07 PM in
Well I have the same issue here. Tried 3 times on 3 different devices, One lapop, one tablet and existing S10. Same everytime. Get right through to the end and am unable to sign the final document. As with eveyrone else, I have received my DD agreement and I can now see 3 pending deposit payments on my bank account. I have spoken to Samsung who say it is a fault with Klarna. Klarna say they have no record of the transaction (even though I have screenshots of the agreement and the DD email and pending Klarna payments at the bank). Overal utterly shoddy outcome, after such a glitsy unboxing presentation yesterday. It is not the kind of customer experience that you should encounter when trying to purchase £1200 of tech equipment. And the blame passing just adds insult to injury. Shame on you Samsung!!!