@Brad2607    Once you receive your new handset you will receive some pre paid packaging for the return of your old handset I think its within 10 days it must be returned but I'm only guessing as I cant actually remember lol. All will be explained in packaging when it arrives. ... View more

@Beany  if you didn't log in with your existing loan number, you may have inadvertently entered into a new loan agreement but you will still be responsible for making payments on existing loan for old handset ... View more

Mine took a few hours ... View more

A lot of people enquiring about Credit searches.   I just checked mine via www.creditkarma.co.uk/ And although I only completed the transaction twice I had 18 soft searches for Affordability & Fraud along with 1 hard search.   It is worth noting that soft searches whilst they appear on file, they cannot be seen by other lenders.   See here for more info. https://www.gocompare.com/money/soft-search/   ... View more

As has mine, we are all talking as if we are the only ones when in fact there is possibly 10's of 1000's. I can only imagine this to be a huge logistical nightmare for all involved both Samsung & Klarna ... View more

Fab news ... View more

Hi Guys,   I am not sure if this will make any difference to some of you, however yesterday my first attempt to preorder which ran into all the same problems many of you have experienced I was using Google Chrome on my handset and as mentioned it failed.   My second attempt in the afternoon I tried again, this time using Microsoft Edge and it went through problem free. Also on my handset. ... View more

Just to clarify guys you are only existing members of the S10 upgrade program everytime you renew it is a new application and credit check with a new financial agreement should everything be ok.   That being said new contract makes you a new customer and not an existing one. ... View more

For those that are worried about multiple pending transactions on their credit card like myself.   I have just spoken to my Credit card provider (Halifax UK) for some clarification. I was informed that although both deposits are shown as pending they are only an advance warning and as such have not actually been requested to transfer funds at this point, unless a request is made within 7-8 days then that transaction will drop off your account and the outstanding balance adjust itself accordingly.   Going forward, I'm guessing that this will enable enough time for Klarna or Samsung to rectify the issues at hand. It is also fair to surmise that if you have not counter signed a credit agreement electronically then the request for funds will likely not happen.   Although stressfull for many it might be worth exercising a little patience, the more complaints for them to handle the longer it will take to rectify and although it will not ease the worry of multiple hard and soft searches upon your credit file we do have the additional backing and support of the Credit card companies as the deposit is over the £100. ... View more

@Colsy13    ... View more

@Nially, You cant claim until you have received new handset from where you will then access members area. ... View more

@ChrisJimHill, It took about 4 hours for me to receive confirmation of my order from Samsung. Undoubtedly it will arrive for you but just bare in mind they are probably dealing with 1000's of orders along with all the complaints and technical issues that have fallen upon them ... View more

My understanding is that the buds promo is relevant to the handset and not new customers only!  However is only available with the 20plus & 20ultra. Just noting some of the other comments from last year about problems with the promo? I had no issues at all, I received my product submitted claim with relevant documentation, received verification via email and ta daaa buds arrived in post. ... View more

@Lochaos The whole purpose of the upgrade program is to be able to change your device after 12 months for the latest model without penalty. I would hazard a guess that the final payments is purely to assist in making the base price a more affordable option to the end user Should you upgrade after 12 months the final payment is irrelevant and would only kick in should you decide to keep the phone in month 23. That's how I understood it to be ... View more

Yes I do however I paid via my CC so getting one of them back should be fairly straight forward. I will allow Klarna a couple of days to initiate a refund once they realise the transaction hasn't completed ... View more

You always have to pay the 10% deposit. ... View more

It just worked for me second time around. I know a lot of people are pointing the finger at Samsung but the fault lies here I believe with Klarna. According to the Klarna rep i spoke to this afternoon, they are well aware of the issues and are working collaboratively in the background to resolve the issue ASAP ... View more

I had the same issues this morning,  however tried again this afternoon  when I came home from work and everything went through this time. Unfortunately I do have 2 x deposit transactions pending on my CC, I have contacted Klarna who said I should receive a reply within 3 days. This not being the case I will seek a refund via my CC company ... View more

I have had the exact same issue this morning, did you manage to resolve this? I have phoned samsung and they have informed me they can see my order. Next thing for me is to contact Klarna ... View more