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Original topic:

S20 battery shutting down when phone is hot. Please I need help with this.

(Topic created on: 06-06-2021 09:54 PM)
DMAYG
First Poster
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Galaxy S20 Series
Please I need help with my phone going off in 20seconds whenever it is hot. 
What can I do?
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1 REPLY 1
CarlH
Moderator
Moderator
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Galaxy S20 Series

Hi @DMAYG. Please restart your phone in Safe Mode. This will disable third party apps and if your phone is fine during this, it indicates a third party app is causing the issue. To do this, hold the power/ Bixby button and the volume down button both together and then long press on Power Off on the screen. This will change to Safe Mode so tap on that to restart your phone. To exit Safe Mode, restart your phone as normal.