08-01-2023 10:13 AM - last edited 08-01-2023 10:14 AM
08-01-2023 01:13 PM in
@NHPIXELSPHOTOGRAPHY: How often do you encounter the freezing/resets? If you head to Settings > Battery and device care > Device protection > Scan phone, does this flag any issues?
To check if the issue is stemming from an external source, please try restarting the phone in Safe Mode. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. Monitor the performance for a few hours, depending on the frequency of the problem. If the phone doesn't freeze or restart while Safe Mode is enabled, please restart your phone and uninstall any third party apps that you have introduced to the device since you first encountered the issue.
08-01-2023 10:15 PM - last edited 09-01-2023 08:30 AM
12-01-2023 08:32 AM - last edited 12-01-2023 08:32 AM