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Out of nowhere screen turns all white and overheats

(Topic created on: 06-02-2024 02:09 PM)
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Members_ldU1N8K
Apprentice
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Hello Samsung,

As explained in subject, yesterday when I woke up, I unlocked my phone (Samsung Galaxy S20 Ultra 5G) and the screen turned all white, can't see a thing, when I tried charging it, the screen turns purple with a growing white shade in the bottom of the phone, where it also gets extremely hot to the point I cannot touch it. I have a video with the situation and I would like you to contact me in private with a solution.

4 REPLIES 4
Glenntech
Samsung Members Star ★
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Try posting the video on your post here.
Maybe try starting your phone up in safe mode and see what you get up on the screen.
Sounds like something is over processing the phone.
TechZilla
Troubleshooter
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I would try and restart the phone in safe mode and see what's happening in the background with your apps
Members_ldU1N8K
Apprentice
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Hi there,

The video is being uploaded, but when it passes the validation it will show the screen how it is right now. 

For now I'll try the safe mode thank you

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Members_ldU1N8K
Apprentice
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Hi, I'll try the safe mode then, thank you.