Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Not registered on network

(Topic created on: 17-09-2023 07:24 PM)
1734 Views
hev25
Journeyman
Options
Since the latest update I have had intermittent issues with my network. I can't call, text or go online unless I'm on my WiFi. 

I have spoken to my provider and its definitely not an issue with them. 
My sim card is fine as I tried it in an old phone. 
I have reset my phone, reset my network, taken my sim out, turned it onto aeroplane mode, left it off all night. 

I don't know what else to do? I have sent an error report off on here but not heard anything back and I've also ran a diagnostic check and it hasn't showed up anything. 

Anyone got any other suggestions I could try please? 
0 Likes
9 REPLIES 9
AshtabS9Ultra
Mastermind
Options
Hi does the phone show any signal or anything? Only final option which I understand you may not want to do it a factory reset. I know its a big thing and make sure you do a back up. If you decide not to do this or it does not work it would be a matter for samsung to sort. If I can think of anything else will write another reply on here
AshtabS9Ultra
Mastermind
Options
Your sim card tray could also be faulty or dirty you could also try gentle blowing into the sim tray. Also if you have access to a spare sim card see if that works in the phone. It is mostly likely a major software bug thats occurred or your sim card reader has gone wrong. What network are you on? You could also request an esim see if that works
0 Likes
GoanGeek
Samsung Members Star ★
Options
Delete the app settings and manually add them back from your providers page or ask them to resend it to you.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
hev25
Journeyman
Options
Thanks, I'll give them ago.
0 Likes
hev25
Journeyman
Options
It says emergency calls only.
I'm on three. They also did a diagnostic test and it's definitely my phone.
It's not all the time, I used Google maps to get somewhere and it was fine, after that it dropped again and I couldn't use it going home 🙈
Never heard of an esim?
0 Likes
AshtabS9Ultra
Mastermind
Options
Esim means the phone cam download a sim and it stores it for you until you get rid of the phone it's mint. Not sure if three does it though. Sounds like the phone is going to have to go into samsung. You could try the factory reset up to you.
0 Likes
Albags2002
Pioneer
Options
It DOES sound like a phone fault TBH, especially if you tried manually entering the network settings, and it shows no phone signal.
Have you tried switching on Wi-Fi Calling? I leave mine in all the time. When on, there is a handset icon at top next to phone signal.
0 Likes
hev25
Journeyman
Options
Just an update if anyone is having the same issues, samsung has sent an update through today and my phone is working again! Yay!
Thanks for suggestions 😊
Albags2002
Pioneer
Options
Wow! That's great news for you. 👍
0 Likes