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Original topic:

App WiFi problems

(Topic created on: 10-10-2021 07:38 AM)
Ian Hewitt
First Poster
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Galaxy S20 Series

Can anyone help having problems with some apps not working over WiFi but work on 4g the apps are bbc weather,bbc news and hive . I have Samsung s20 fe Android 11 ,my wife has same problem she has huawei phone many thanks if someone can help.

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17 REPLIES 17
AndrewL
Moderator
Moderator
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Galaxy S20 Series

Those of you affected by this issue, is it persistent across all Wi-Fi networks? If not, are you connected to a VPN via Settings > Connections > More Connection Settings? Have you tried checking the app settings themselves to see if there are any options available that prioritise Mobile Data over Wi-Fi? 

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Dave_Wilkinson
First Poster
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Galaxy S20 Series
Hi Andrew, yes same across all WiFi networks and not connected to any VPNs. Can't see anything specific on the apps about prioritisation but WiFi is on, data enabled etc. Any other suggestions?
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Ian Hewitt
First Poster
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Galaxy S20 Series

Hi Andrew some apps work others just don’t work with WiFi turned on not connected to VPN app have no priority the only way I can get it to work is turning on mobile date only apps for the apps that don’t work any other suggestions as this uses my mobile data ? 

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ReyL
First Poster
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Galaxy S20 Series

Hey guys try this! Just turn on and wait 2 seconds aprox. Then turn it off, and this should solve any network problems. This just solve some of my apps not working with Wifi.

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ReyL
First Poster
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Galaxy S20 Series

Turn on airplane mode, then turn it off, this should solve much of the s20 fe network problems. This solve some of my apps not workong with Wifi.

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TashaBell
Apprentice
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Galaxy S20 Series

I'm having the same issue with my note 10+. Tried everything from factory resetting my phone twice. Clearing cache, clearing all network settings. Internet works, Facebook and tiktok are OK i think with wifi. The apps that don't work on WiFi are instagram, messenger, and Disney plus. Other apps seem to decide when they wanna work and don't.  Please fix this Samsung! 

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TigerJA
First Poster
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Galaxy S20 Series

I've had the same thing with ESPN and CBS Sports. Seems to be app dependent. WiFi network testing on phone at over 300mb consistently. Can run things like streaming high quality video on multiple streaming service apps, but can't get other Apps like ESPN to even open a basic text home page in less than 2 minutes. Have reset everything from router to phone settings, it is something else that certain apps don't jive with. Switch off WiFi to use mobile data and they open right up. Driving me crazy.

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Chef_NL
First Poster
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Galaxy S20 Series

We are having the exact same issue with a brand new S20 FE, just some apps don't work. Spotify is really slow. It is driving me crazy. I tried all there is, re-setting my whole home network etc. Please Samsung, fix this. 

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