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S20 Upgrade Lounge Issues

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Apprentice

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
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I'm bailing out first thing tomorrow, I've had enough. No phone call from Samsung today so, as far as I know, no order to cancel with them. Just going to get Klarna to refund and cancel their DD. Historically poor customer service from these companies.

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@Dr_ic2 my one from last thursday has that welcome thing on the app but she still said it didnt go through, I was expecting a call from Klarna today, not samsung tbh.. I dont want to reorder until the other one is cancelled and I might wait for the ultra to restock anyway

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Community Manager

@Dr_ic2, I'll try and connect the dots between the Samsung Shop and Klarna and get you an update. 

 

^SachikoT

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@SachikoT wrote:

@Dr_ic2, I'll try and connect the dots between the Samsung Shop and Klarna and get you an update. 

 

^SachikoT


Much appreciated :thumbs-up-sign-emoji-modifier-fitzpatrick-type::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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@SachikoT  can you do the same for me, so I dont have to ring Klarna. Cheers.

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Yep me been a div

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Good luck claiming your buds with all these failed attempts and no records of sales going around

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I dont want a call back from Klarna I'm out, I'm going to pay off what owe on my S10+ tomorrow and trade in for an iPhone 11 pro...Samsung and Crapna can kiss my hairy a**

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Well don't I wish I had read these posts before trying to order!

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@ColinBailey  what's happened?

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