I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with. I fully expect this won't go live until after the launch at 7pm UK time tonight. However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login. I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.
Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program? Can you also check if you get similar errors when trying to login, or is it just me?
Solved! Go to Solution.
Now when I log in, it says:
You’ll be eligible to upgrade between 22 Jun 2019 to 21 Aug 2019. If your eligibility window has come and gone, not to worry - you can still buy a phone directly from us. Any questions, email our customer service team at firstname.lastname@example.org or call them on 0330 SAMSHOP (726 7467) and select option 2.
If Samsung has any concept of customer service they will find some of the sold out models for loyal upgrade program users who have been affected by this shameful dropping off the ball. How do you not remember this?