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Galaxy S10 Upgrade Program

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I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
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Ouch!
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Now when I log in, it says:

You’ll be eligible to upgrade between 22 Jun 2019 to 21 Aug 2019. If your eligibility window has come and gone, not to worry - you can still buy a phone directly from us. Any questions, email our customer service team at support@samsunguk.zendesk.com or call them on 0330 SAMSHOP (726 7467) and select option 2.

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Haha the page is literally being constructed as we watch. Truly dreadful.

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It's now saying for me- 'Its time to choose your new phone' and a button which says upgrade now which I can't click on as it's currently greyed out. 😕
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Exactly... "S**t! You know what we forgot?"

 

The text "The latest model line-up" is clearly a placeholder.

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What!?😲

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If Samsung has any concept of customer service they will find some of the sold out models for loyal upgrade program users who have been affected by this shameful dropping off the ball. How do you not remember this?

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base models for s10 and s10+ are selling out quickly.  If i do not get one I will leave Samsung forever due to this s**** service

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Black S10+ Sold Out

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Yep, only white available in Base spec now.

That is pretty shocking.
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