S10 Internal Memory "Other" Full

[Halanna]

I've been trying to solve this for weeks. Under 'my files' 127GB of 128GB is full. 90GB of this is being used by "other" that I can't access. I've searched online for answers, I've cleared the cache partition, disabled Trash and deleted everything from my phone I can aside from the obvious. Videos, Documents, Installation files, compressed files, trash are all at 0GB. Images 275MB, Audio 5MB, less than 40GB between System & Apps and that's it. All the used storage is in "other". I can't download any programs to help because there's no room. I can't update "My Files" because there's no room. I'm at my wits end. Any suggestions? 

[Halanna]

Seems I don't have a choice. Thank you for taking your time to try and help. Do you have any idea how this happened and how to prevent it happening again after the reset?

[Steven9761]

Hook up to a pc, and access the MY FILES folder that way. If you see what's taking up storage, and no longer need it, delete the detritus whilst paired to the computer.

[godtrunks]

Well try not to install games that require additional files to download. Those download in "other files" and stay there. If your phone disconnected from network and they start to download that additional file again, you will have the old one and the new one. System updates etc,
Just back-up your data and perform a full factory reset. You don't need to remove simcard. Just do a backup on cloud or on a pc

[Pugs1957]

There's a lot of good stuff in @godtrunks post. Also social media apps are another storage hog.

[godtrunks]

Thanks, trying to be helpful

[antikythera]

Don't sideload apps from outside the Samsung or Google app stores. If you watch catchup TV services, delete any film or program downloads after watching them. Same goes for films and TV from Google Play

[Halanna]

I did a factory reset. I updated samsung my files then checked "other" storage usage and already had 256MB taken. The phone is working now at least and that's what I needed. Thank you to everyone who tried to help. I appreciate it!

[Members_t3hE2KP]

I'm having the same problems. Why there's nobody from Samsung helping here?