I've been trying to solve this for weeks. Under 'my files' 127GB of 128GB is full. 90GB of this is being used by "other" that I can't access. I've searched online for answers, I've cleared the cache partition, disabled Trash and deleted everything from my phone I can aside from the obvious. Videos, Documents, Installation files, compressed files, trash are all at 0GB. Images 275MB, Audio 5MB, less than 40GB between System & Apps and that's it. All the used storage is in "other". I can't download any programs to help because there's no room. I can't update "My Files" because there's no room. I'm at my wits end. Any suggestions?
Seems I don't have a choice. Thank you for taking your time to try and help. Do you have any idea how this happened and how to prevent it happening again after the reset?
I did a factory reset. I updated samsung my files then checked "other" storage usage and already had 256MB taken. The phone is working now at least and that's what I needed. Thank you to everyone who tried to help. I appreciate it!