Problems restoring my S10 from Smart Switch on PC

[JulesDMac]

I accidentally broke my phone and sent it off for repair. I had restore factory settings and delete everything so I used Smart Switch on my PC which seemed to work well. While waiting for the repair I was using my daughters old S7 phone but due to the lower memory I only transferred the apps to it. 

I now have my S10 back and when I try and restore everything it takes hours to transfer, and then right at the end it says transfer cancelled. I've managed to transfer the apps from the S7 but I've lost all my music and photos which are stuck in the Smart Switch. Any help please? 

[Pugs1957]

Hi, If you open the backup file on your PC, search for "*.jpg". You should now find your photos to copy and paste to the S10. For the music files the search command is "*.mp3" or whatever format you use, just change the mp3 bit to flac etc