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@Bev54: Further to the suggestions in the Microphone test, please can you check to see if anything is blocking your microphones? They are pin hole sized, and situated at the top and bottom of the device (above the front camera, and to the right of the USB port). If nothing is obstructing the mics, then I recommend getting in touch with our Help Desk via the link below to arrange an engineers inspection, as the issue is likely to be hardware related.
Hi there, @Bev54. I wasn't sure whether the people to whom you were talking could not hear you at all whilst you were on Speaker, or whether the sound was distant or distorted. In any case, I'm sure you'll be able to get this handled very efficiently. 👍
Firstly, I'd recommend testing the Speaker and Mic using Samsung Members Diagnostics on your S10.
Our friends from Samsung US have created a helpful guide on how you can run these tests:
If the tests show no issues, then I recommend following the steps in the guide below:
I trust that this will help. Please let me know when you get the call volume working as expected again.
That's a pleasure, @Bev54. Oh, that is odd. It's not a feature or setting, as far as I'm aware.
I'd definitely recommend running the diagnostic tests initially, as you'll get a perspective on what your callers hear.
Please give that a go, and let me know if the tests show no issue. I'd recommend doing a test call (if possible), using loudspeaker, to see if the issue happens again.
If the retailer is recommending that, I agree that it's a good idea. However, it's a very unusual issue, so there could be a perfectly straightforward resolution.
Please could you check to see whether there is a software update for your S10 and, if there is, please check whether downloading and installing this resolves the issue:
In addition to this, I highly recommend going through this additional guide (created by our colleagues from Samsung Zambia) about some extra steps you can follow:
I appreciate that it is not an exact match for the issue that you are experiencing, but the steps provided will let you thoroughly troubleshoot this before returning/replacing your S10 via the retailer.