No sound

[PaddyCree]

My phone has suddenly decided to stop working. I can dial out (but no dialling tone) but when the call is answered we can't hear each other. The same happens on an incoming call.

[ChrisP88]

@PaddyCree  There are a few things you may wish to check here-

- Ensure that the volume on your device has been set to the highest level during a voice call. You can also try tapping on the speaker to see if this improves the call volume.

During a voice call, press the volume button located on the left side of your device, and then tap on the drop-down arrow to open the volume settings.

Tap and drag the Call volume bar to the end to maximize the Call volume settings.

- Check to see if the microphone and receiver are blocked/dirty. If it is blocked or dirty, gently brush it off using a dry toothbrush or a brush. After you have cleaned your device, test your device again to see if there is sound.