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Original topic:

Note 20 Ultra stopped getting OTA updates after August

(Topic created on: 15-10-2021 02:27 PM)
Suxhe
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Galaxy Note20 Series

I have this phone since September of 2020 and everything was working fine till last August when I stopped receiving OTA updates.

I didn't root my phone, changed components or play with the settings in any way.

I'm from Israel,  bought the phone directly from a Samsung Store, so as my brother and mother that are keeping on getting updates.

I tried using Smart Switch on my PC and nothing happens, switching SIM cards isn't really doing anything.

So I really want to fix this problem without the need of resetting my phone, do you guys think I should just let someone at the store take a look at it?

I mean the warranty ended so I don't know what to do.

 

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5 REPLIES 5
AndrewL
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Galaxy Note20 Series

@Suxhe: Are you still based in Israel? Can you confirm the Android and Security Policy versions you're currently on. You can find this information in Settings > About Phone > Software Information > Android Version, and Android Security Patch Level (at the bottom of the page). 

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Suxhe
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Galaxy Note20 Series

Yes I'm still based in Israel

Android Version is 11 and Android Security Patch Level is August 1, 2021.

Is it the latest update for Note 20? Because I saw online that were supposed to get an October patch.

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AndrewL
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Moderator
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Galaxy Note20 Series

@Suxhe: Updates are rolled out in batches, and I can't say definitively when you should expect the next security update in Israel. All I can suggest is heading to Settings > Biometrics and Security > Other Security Settings > Security Policy Updates, and making sure that this is toggled on. You can also manually check for updates via Settings > Biometrics and Security > Security Update. 

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Suxhe
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Galaxy Note20 Series

Everything you mentioned is updated and working, I guess I'll just wait a bit more for these updates to finally arrive.

Thanks for taking your time though to reply and be helpful, really appreciated.

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Majsta
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Galaxy Note20 Series

Hello, i have the same problem

I don't know what to do

Did you manage to do anything?

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