20-08-2023 09:19 AM in
My Note 20 Ultra stopped showing me any pictures, but the phone is still responsive to touch. So sudden and I didn't drop my phone. Tried to restart, tried using Safemode, but nothing works. Also, I was in the official Samsung Service. They said I need to change the display for UAH 23000. It's something like 625$ and also they said it's a problem with this model. But they didn't even disassemble it and didn't diagnose it, they just took it in their hands, looked at it, and said "This series of phones has a problem, the repair will cost UAH 23,000". The phone is about two and a half years old. In my opinion, this is a rather short lifetime for a phone that costs ≈ $1000. Maybe someone knows if can it be after a phone update like with green lines or its another problem? And if someone had such a problem, what did you do in such a case and what did the Samsung company offer?
Sorry for writing in an English community but in Ukraine we don't have a community😭
20-08-2023 10:46 AM in
23-08-2023 05:32 AM in
Your English is just fine 🙂
Samsung apply a limited 2 year Manufacturing Warranty on their phone's.
Any work carried out free after the two years would be entirely at Samsungs discretion under a Goodwill Gesture.
If Samsung insist on a fee and you do not want to accept the fee then you would need to look at other insurance cover such as Household Insurance Home Contents or some Bank Accounts provide cover as a perk of the account.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "