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camera failed when switching to front camera

(Topic created on: 11-08-2023 05:32 PM)
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mohamadhamdan
First Poster
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after updating the phone i cant switch to front camera

i have an error message : camera failed

then the front camera stop working too

i rest settings and get back camera work but front camera still not ..some times it works

i cleared the data and cache ...same problem

hard reset  and get no help

safe mode the same

 

what to do ?

1 REPLY 1
AndrewL
Moderator
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@mohamadhamdan: Based on the troubleshooting steps you have already attempted, I recommend arranging an engineer's inspection. To do so, please head to samsung.com > Scroll to the bottom of the page > Support > Contact us, and get in touch via your preferred contact method. From here an advisor will be able to assist you further, and discuss the available repair options in your area. I apologise for any inconvenience this may cause you. 

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