WhatsApp Call Issue.

[Nitesh95]

Can someone help?

When someone calls me on WhatsApp, the prompt (WhatsApp call screen) doesn't appear, and I have to unlock the phone and answer the call from the notification drop down?

Why is this?

[Mielie]

My question too? I have a S20 ultra and my hubby has a S21 ultra and it's doing it on ours as well. Maybe some new settings?

[Phoenix142]

you'll need to take a look at app permissions for notification. that should solve your issue.

if you need guidance I can write a quick guide

[Nitesh95]

Hey.

I've had a look at my notification permissions for whatsapp and they are all 'checked' to on.

the issue is still occurring.

please could you write your short guide

[Nitesh95]

I backed up my WhatsApp chats, then uninstalled and reinstalled it.

and it works fine now. 🙂

[Phoenix142]

hey again, alright let's give these steps a go, hopefully we can do it the simple way!!

1.Open WhatsApp and go to Settings > Notifications and make sure the notification preferences are turned on.

2.Check the Do Not Disturb settings. These can affect the kind of app notifications you receive, how notifications show up, and when you get one. Double-check to make sure this feature isn't making your WhatsApp notifications silent.

3. try backing up all WhatsApp data manually through the settings in the app, then go to Settings, apps, WhatsApp and clear data and cache then run the app and restore back up and test again.

4. Update the WhatsApp app, sometimes apps needs checking for updates manually but could still work without somewhat. Via PlayStore.

5.Check if Low Power Mode is turned on. Many devices have a feature that automatically deactivates background app activity and notifications when the battery power runs low. Check to make sure this wasn't activated accidentally.

6. Unstable WhatsApp, (you still have your backup) reboot your device and reinstall!

let's try these first, and continue if this doesn't fix it

[Nitesh95]

Hey thanks for this

I've tried Steps 1, 2 4 and 5 and they are all good, however I already uninstalled it and reinstalled it and it's still having the same issue.

[Phoenix142]

hey, sorry it didn't tell you posted a reply.

I'm unavailable for the rest of the evening most likely so I'll get more solutions posted to you in the morning unless someone beats me to it:)

[Nitesh95]

no worries, thanks man 🙂

[Nitesh95 · Accepted solution]

@Mielie

I contacted Samsung and these are the trouble shooting steps that they gave me.

STEP 1:
To turn an app's notifications on or off:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the application.
5. Select Notifications.
6. Select Show notifications.

STEP 2: If Step 1 did not work
Are notifications turned on for the Whatsapp? You might also want to check the lockscreen notification on your phone.

1. Go to Settings.
2. Select Lockscreen.
3. Select notification, make sure also that it is on.
4. Select notification to show.
5. Select Alert and silent notification.

STEP 3: If Step 2 did not work
The next step is to reset the app preferences on your device.

1. Go to Settings.
2. Select apps.
3. Select menu with is the three dots on the upper right corner
4. Select reset app preferences.
5. Select reset.

STEP 4: If Step 3 did not work
The next step is to enable the 'Smart pop-up view' feature for your Whatsapp.

1. Go to Settings.
2. Select advanced features.
3. Select 'Smart pop-up view'.
4. Select enable the Whatsapp.

STEP 5: if Step 4 did not work
The next step is to reset the settings of your phone.

1. Go to Settings.
2. Select General management.
3. Select Reset.
4. Select Reset all settings.
5. Select reset settings.

THESE TROUBLESHOOTING STEPS WERE FOR MY SAMSUNG NOTE10+, not sure if this will work with other devices. Contact Samsung for assurance and guidance.