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Original topic:

Stuck on Beta

(Topic created on: 02-03-2021 07:25 AM)
TT1956
Journeyman
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Galaxy Note10 Series
Hi, Note 10 plus, signed up for the UI beta last year, The expected date for the official release was Feb 2021, which has now passed, I am still stuck on the beta and unable to use Google Pay due to software showing as unofficial, seems as I am not the only one, have we been forgotten, if so how do we get official software status back ?. Thanks in advance

 Trev 
4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy Note10 Series

samsung.com/t5/galaxy-s9-series/how-can-i-exit-from-one-ui-beta-program and How-to/how-to-leave-the-samsung-one-ui-beta-on-your-galaxy-phone may help @TT1956 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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TT1956
Journeyman
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Galaxy Note10 Series
Hi, many thanks for your help, but in the settings for Samsung Members, I do not have anything relating to the beta software, is it possible to use smart switch on the pc to carry out an emergency software back up ?
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TT1956
Journeyman
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Galaxy Note10 Series
Hi,

Just to answer my own question,
last night I used the Samsung Members app to access online text chat with a samsung engineer,
the outcome is that they need to update the phone software, they have arranged for a service van to visit my home address early next week to perform the software upgrade,
Must admit, well pleased with the level of service, especially in these challenging times when stores are shut
Rubbersoul
Pioneer
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Galaxy Note10 Series
Did they identify what the problem was? Same situation here.
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