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Original topic:

NOTE 10 plus data connection issues

(Topic created on: 20/09/19 15:16)
HaytchG
Apprentice
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Galaxy Note10 Series

Hi everyone. I'm not sure if I'm posting this in the right place but I have purchased a note 10 plus over a week ago and I have been getting really bad internet connection. I have raised the issue many times with my phone carrier but they are not helping in any way. Today I decided to put my sim card into my old iPhone 8 plus and my internet works perfectly fine. Is the issue with the phone in this case? Or could it still my phone providers fault? Any suggestions on how to solve this annoying problem will be highly appreciated. Thanks :sun-with-face:

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30 REPLIES 30
Cassidy007
Superuser I
Superuser I
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Galaxy Note10 Series

Hi @HaytchG 

 

In others posts, i saw those answers from @BandOfBrothers  and me, but for Data connexions, @BandOfBrothers  is better than me to answer, just wait a while, he's coming...

 

Is this happening if you connect to any source of wifi or is it your home wifi ?

 

Can you split the frequencies of your home Broadband router to 2.4gzh and 5ghz and then connect to one and then the other to see if the different frequencies make a difference.

 

Forget the network and re set up the connection.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on your device.

 

And me :

please make a speed test with the same application on all of your device and take a screenshot of all of them. Write the name of the device use in each test... 

 

Install a good WiFi analyser on Google Play Store and check.. I am waiting...

 

 

 

 

 

HaytchG
Apprentice
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Galaxy Note10 Series

Hi Cassidy, :sun-with-face:

 

Many thanks for your reply. I forgot to mention that the internet problem is only when I use my phone data not WiFi. My Wifi seems to work well most of the time. It is only the phone data that seems to be the issue. My phone network keeps telling me to get my phone checked out. I did a sim reset to see if it would help the situation and it did for a very short period of time and I told my phone network I can't keep doing that everytime my internet connection drops. Is there any other ways I could try to help improve the data connection? Many thanks. 

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Cassidy007
Superuser I
Superuser I
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Galaxy Note10 Series

@HaytchG , i understood that , this is why i wrote but for Data connexions, @BandOfBrothers  is better than me to answer, just wait a while, he's coming

 

 

HaytchG
Apprentice
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Galaxy Note10 Series
Ahh thank you for your reponse and help. Hopefully I can get further help soon 😁
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DL31
Troubleshooter
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Galaxy Note10 Series

@HaytchG  Make sure your SIM is correctly sitting inside your phone. I read about some troubles when it was not. If not done, remove it and reinsert it. Maybe not the problem, however... If you cut it from a larger sim, it could sit well in the Note8 but not in Note10? Have you tried the 2nd SIM slot ? (costs nothing to check, but dunno if it works if there is none in slot 1)

However, you are not the first having issues with note10+ and data connexions ...

HaytchG
Apprentice
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Galaxy Note10 Series
My sim card came in pre-cut so all I did was pop it into the slot however I have put the sim into the second slot as suggested by you and will see if that helps in any way 😀. The sim is running as normal in the 2nd slot. The data is still dropping but far less than it was when my sim was in the 1st slot. I'm hoping this solution somewhat works as I don't want to send my phone to get it checked but it might be the best solution in the end. Many thanks
HaytchG
Apprentice
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Galaxy Note10 Series
Unfortunately I'm still having the exact same issues even with the sim in the second slot 😭😭😭 my data connection is still so so bad.
DL31
Troubleshooter
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Galaxy Note10 Series

It does same whatever your location is ? (center town etc? )

Did you try to set your data connexion to 3G instead of 4G for testing ? 

 

Would be nice if you had someone else's SIM (preferably a different carrier) for testing as well.

 

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HaytchG
Apprentice
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Galaxy Note10 Series
Yes the issue is everywhere I go. My sim is set on LTE,3G and 2G.

Unfortunately I don't have someone's else's sim to try out 😔
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thatlukeguy
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Galaxy Note10 Series
I'm having the same problem on 4G, I've been sat next to a group of people who are in the same Whatsapp group and they will all get notifications and i'll get the same one 5 mins later
Loading webpages is painful, even trying to play songs on spotify takes a while to buffer before starting

I've tried resetting the network settings, factory reset and clearing cache partition but nothing works, i've only had the phone for 2 weeks as a part of the Samsung upgrade scheme....not a good start
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HaytchG
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Galaxy Note10 Series

Hi there :sun-with-face: my problem with the Internet has actually been sorted out. I don't know what the issue was but I hope your connection gets sorted too. It seems like my Samsung took longer to accept my sim and allow my 4g to work than my iPhone did but it eventually sort itself out. It now works perfectly which is good news as I was so disappointed at first. I would recommend to keep raising the 4g issue with your network provider aswell as that could be part of the reason too. I kept doing that until I got my 4g working lol. @thatlukeguy 

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Bdpgroovin
First Poster
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Galaxy Note10 Series

Hello, I am having the same issue. My data works fine over wifi, but my carrier data is awful. I can have full bars, and pages/apps won't load. I can connect to my carrier hotspot in my car, and the data works just fine, so it's not the carrier data, there is something wrong with the phone. It doesn't matter where I am.  Home, work, on the road, metropolitan area, rural, the poor data is all the same. 

Kash73
New Member
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Galaxy Note10 Series

I have had the same issues with cellular network.

Changed sim. Troubleshoot with internet carrier.

Planning to take the phone set to Samsung shop and if continuing issues bye bye Android. 

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Pazman
Apprentice
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Galaxy Note10 Series
I'm in same boat pal my note 10 siganl strenth is shockingly bad .
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Sunlight888
Apprentice
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Galaxy Note10 Series

My new Note 10+ sucks in mobile connection. Changing my SIM to my other phone my old one gives very fast speed.. Two thirds of the day I have No connection when my wife next to me has high speed connection on the same SIM type. WHAT'S UP SAMSUNG.  PAID A HELL OF A LOT FOR THIS. Have enough data left for the day. No apps running etc etc. HELP PLS

 

James

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wawone
First Poster
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Galaxy Note10 Series

You need to set up the APN manually. Search for your service provider APN setting, and just follow everything on that site. Things that I noticed when I got this problem was, my APN name an the setting on my samsung galaxy notes 10+ wasn't exactly my service provider's APN. So, after I set my APN manually, my mobile connection works very well.

Sunlight888
Apprentice
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Galaxy Note10 Series
Thank you so much for your answer.. I did all that already though..
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wawone
First Poster
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Galaxy Note10 Series

Hi @Sunlight888,

 

Can you tell us what is your network service provider's name?

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Bdpgroovin
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Galaxy Note10 Series

I am using Verizon in the US.  The APN is set to the correct network, and I don't see any options to change it to something different. 

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Sunlight888
Apprentice
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Galaxy Note10 Series

It is Jio in India  Calcutta to be precise . 

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