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No longer have the mob No. I can not verify my account . Help please?

(Topic created on: 16-07-2023 12:28 PM)
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zanakakil77
First Poster
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How do I get help to log back in to my samsung account even though I do not have the mobile number any longer?
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UNKNOWNUSERNAME
Samsung Members Star ★
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contact samsung support directly via their website, and provide them with the info they may ask for.
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AndrewL
Moderator
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@zanakakil77: If you have access to a home computer, then you can change the phone number that is registered to the 2-step verification process on your Samsung account from here. For a useful guide on how to proceed, please take a look at the link below, and scroll down the page until you find the 'PC' steps. 

https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-u...

When you set up 2-step verification, you should also have received a confirmation email containing backup codes, that you can use in the event that you don't access to a mobile phone. With this in mind, please check your email inbox for the relevant email, and explore the contents to find the code(s) you need. 

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