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New update has goofed up my camera! Now I'm a greenman?

(Topic created on: 24-09-2023 10:35 PM)
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icefiresuk
Journeyman
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I installed the new Samsung update. It's completely messed up my camera. Now I only seen a green screen on a video call? Called Samsung, they advised to give feedback and await patiently. I suspect some foul play! 
24 REPLIES 24
icefiresuk
Journeyman
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Go see " meet the fookers"!
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Bearsa
Journeyman
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Yes same here after latest update I'm so angry
Bearsa
Journeyman
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When I make a video call my screen is now totally green after I installed the latest samsung software update, I'm so angry an one know how to resolve this?????? 
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UNKNOWNUSERNAME
Big Cheese
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when on a video call a little icon with a camera should show up, press on it and select green screen, enable off (or something along them lines)
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Bearsa
Journeyman
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I get the little icon but no option to select or u select green screen
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AntS
Moderator
Moderator
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Bearsa
Journeyman
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Yes Google meet still works fine the issue is with Watsapp and the latest Samsung software update.
icefiresuk
Journeyman
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With WhatsApp! Upgrade to flip 5?
AntS
Moderator
Moderator
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Cheers guys. As I suspected from reading the Canadian Community topic I linked to, it appears to be an issue with Meta-owned apps (e.g. WhatsApp, FB Messenger). I've flagged it on the Samsung side of things, but might be a good idea to send an error report with log files via the Members app too, if you're able to and haven't done so already.

 

As soon as the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.