I want to sell my mobile

[nwa]

I have forgotten my password to reset my mobile to factory settings can anyone help?

[DDSEFC]

request password reset for your account.

[IamJai]

Have you got all your stuff backed up or is it still on your Note 9

[JAMES4578]

Hi @nwa   Ensure you Back Up so that you have access to photos/files you will have accumulated.  Of course you may have done this already but just checking.

[ghosty]

can you do a find my mobile and wipe the phone from there?