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headphone port issue

(Topic created on: 12-10-2020 02:18 PM)
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evilav
First Poster
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Hi.

I have a problem with my note10 plus phone. It is not detecting the headphones. When I play videos, the sound goes through the phone speaker. I tried reset, updated software and used a working headset but still not working. It is still under warranty though but I was hoping to fix it first.

Any ideas to solve this?

Thanks.
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4 REPLIES 4
nowdeleted
Big Cheese
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you don't say how you connect to your headphones. It could be wire or paired Bluetooth
evilav
First Poster
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sorry. it is through the wired connection. when plugged, it shows in notification USB connector connected then disconnected
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Aklima
Big Cheese
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Hi,
if ur headphone works on another device then its ur note10 plus headphone port problem and if it doesn't work then its your headphone. Samsung headphone do have warranty on them. You can get it replaced.
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evilav
First Poster
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i tried my friend's headphone (working, and uses the same phone as mine), it didn't work when I plugged her headphone in my phone. So I guess it is the port that's having a problem. Just wondering if there are any software troubleshooting before going to a repair center.
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