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Fingerprint Security Update note10+5G.

(Topic created on: 25-10-2019 09:31 AM)
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billd2439-1
Explorer
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Has anyone else experienced difficulty using fingerprints since the update. Mine's was working fine before but now all I get is a message telling me to push harder or "not recognised. I deleted all existing fingerprints,restarted phone and with much difficulty added my fingerprints. Very difficult to use the app now.

 

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9 REPLIES 9
MadalinK
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I have also received it but have not installed it yet. The instructions are not clear and now I read that you are having difficulties after the update.

 

This issue has also been discussed here 

 

https://eu.community.samsung.com/t5/Galaxy-Note10-Note10-Note10-5G/Note-10-plus-OFFICIAL-screen-prot...






Current phone : Samsung Galaxy Note 10+ 5G 512GB
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DL31
Troubleshooter
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I noticed that it is slightly slower than before, with just my stock protection on.

But nothing much to worry about.

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Cassidy007
Samsung Members Star ★★★
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@MadalinK they just want to know if they have to remove the screen protector.  If you still have the original Samsung screen protector you don't have to replace it

 

@DL31 @  say

I noticed that it is slightly slower than before, with just my stock protection on.

But nothing much to worry about.

 

In America, everybody think than it's faster then before...

Did you keep the original Samsung Screen Protector on the device or it is from another manufacturer , this could affect .

 

Also, Samsung will ask you to press harder BECAUSE they want to be sure they detect all informations from your finger.  When it's done you can test your fingerprints before enable the lock/unlock screen. Sorry it's in FrenchSorry it's in French

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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billd2439-1
Explorer
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Still using the factory screen saver. I have to push it so hard I am concerned I'll break the screen.
Billd
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DL31
Troubleshooter
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@Cassidy007  I have Exynos so not USA model. I still have the stock protector and only that, did not registrer my fingerprint yet, still have the old ones. I will see when i re-do them how it behave, but for now it is working still fine, only got 1 or 2 misses while i usually had absolutely none.

Cassidy007
Samsung Members Star ★★★
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@DL31 @   can you help me on this :
https://eu.community.samsung.com/t5/Galaxy-Note10-Note10/Mini-freeze/td-p/1359620

Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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Cassidy007
Samsung Members Star ★★★
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@billd2439-1 @  I know, i had the same feeling when i redo my fingerprint...but screen resisted..


Vous aimez la photographie ? Si OUI, cliquez ici : https://eu.community.samsung.com/t5/parlons-photographie/bd-p/photo-club-forum-fr
You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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StellarTraveler
Helping Hand
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@billd2439-1 wrote:
Still using the factory screen saver. I have to push it so hard I am concerned I'll break the screen.
Billd

be assured fingers wont break the display.

assured if removed protector it will be zero issues.

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fredphoesh
Navigator
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The fingerprint reader on the Note 10 plus is by far the worst I've ever had on the phone it is pathetic. 

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